Privacy Policy

Last Updated: 31/10/2025

1. Introduction

Welcome to 1300 TV Help (“we,” “us,” “our”).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, contact us, or visit our website.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name
  • Contact details (phone number, email address, postal address)
  • Details about your television or related equipment (brand, model, serial number, issue description)
  • Payment information (for billing and service transactions)
  • Service history and communications with us
  • Any other information you choose to provide

When you visit our website, we may also collect non-identifiable information such as:

  • IP address
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Cookie and analytics data

3. How We Collect Personal Information

We may collect your personal information through:

  • Phone calls to 1300 TV Help
  • Online forms or email enquiries
  • In-person service appointments
  • Social media interactions
  • Our website and cookies
  • Third-party service providers (such as payment processors)

Where reasonable and practical, we collect information directly from you. In some cases, we may receive information from third parties such as contractors or referrers, but only with your consent or as permitted by law.

4. Why We Collect and Use Your Information

We collect and use your personal information to:

  • Provide, manage, and improve our TV repair and support services
  • Respond to your enquiries and provide quotes
  • Schedule and confirm service appointments
  • Process payments and issue invoices
  • Communicate updates about your service or our business
  • Comply with legal and regulatory requirements
  • Conduct internal administration and staff training
  • Send promotional offers or updates (only if you’ve opted in)

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may share your information with:

  • Technicians, contractors, or staff members providing services on our behalf
  • Payment processors and financial institutions
  • IT service providers, web hosting, or customer management systems
  • Regulatory authorities or law enforcement (if required by law)

Where we disclose information to third parties, we take reasonable steps to ensure they comply with the Privacy Act 1988 and handle your data securely.

6. Data Security

We take reasonable physical, electronic, and managerial measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Examples include:

  • Secure payment systems
  • Restricted staff access
  • Password-protected databases
  • Secure disposal of outdated records

However, no online system is completely secure, and we cannot guarantee the absolute security of your information transmitted over the internet.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or de-identify it.

8. Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to ensure it is accurate, up to date, and complete

To make such a request, please contact us using the details below. We will respond within a reasonable time, typically within 30 days.

9. Complaints and Concerns

If you believe your privacy has been breached or mishandled, please contact us immediately.
We will investigate your complaint and respond as soon as possible.

If you are not satisfied with our response, you can lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

10. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect data about how visitors use the site.
This helps us improve functionality and user experience.

You can disable cookies in your browser settings, but some parts of the site may not work properly.

11. Cross-Border Disclosure

We generally store data in Australia. If we need to disclose information to overseas service providers (for example, cloud storage or IT support), we will take reasonable steps to ensure that they comply with the Australian Privacy Principles.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, and the “Last Updated” date will indicate when it was revised.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

1300 TV Help
Email: support@1300tvhelp.com.au
Phone: 1300 TV HELP / 1300 884 357
Website: www.1300tvhelp.com.au
Postal Address: PO Box 315, West Ryde, NSW, 1685